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A culture of innovation in service companies: Use employee creativity to improve customer service

As organizations implement idea submission systems such as Sherlock Waste, there is the challenge of managing the growing number of submissions. Submitted ideas can range from process improvements to product innovations, and while each submission may seem important, not all can be implemented immediately. The key to successfully managing a large number of ideas is to use appropriate prioritization and selection strategies. In this article, we'll discuss how to effectively manage a large number of submitted ideas, what prioritization strategies are worth using, and how to select those with the greatest potential. We will also outline how a tool such as Sherlock Waste can support this process. Table of Contents: 1. challenges of managing a large number of submitted ideas Managing a large number of submitted ideas is a process that involves

Company employees engaged in an idea submission system with gamification elements, earning points and badges for innovation.

Today's organizations face the enormous challenge of continuously developing a culture of innovation. One of the most effective ways to foster employee creativity is to ask the right questions. Questions that stimulate thinking, inspire action and encourage the sharing of ideas can have a huge impact on the quality of a company's solutions. However, not every question triggers innovation. In this article, you'll learn what questions are worth asking to spark creativity, and how idea submission systems like Sherlock Waste can help you collect and analyze those creative answers. Table of Contents: 1. why do questions matter in fostering creativity? Questions have extraordinary power. They lead us to new conclusions, change the way we look at problems, and stimulate us to find out-of-the-box solutions. In a professional environment, the right

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Transparent idea submission and innovation - research and practice | Sherlock Waste

Table of Contents 1. Why listen to employees? Every day, employees see hundreds of potential improvements in their workplaces - from minor process changes to disruptive innovations. Unfortunately, in many organizations, these ideas go unnoticed or are lost in the flurry of daily responsibilities. How do you make sure that employee voices have a real impact on company operations? The key is to effectively communicate the benefits of implementing their ideas. 2 Key benefits of implementing employees' ideas 1. Reducing waste Employees who perform their duties every day know best where unnecessary costs, downtime and inefficiencies occur. Their ideas can lead to significant savings. 2. Greater team involvement When employees see that their suggestions are taken into account and implemented, their sense of influence on the organization grows. This translates

Table of Contents 1. Why measure KPIs in idea submission systems? Idea submission systems are the foundation for building a culture of innovation and continuous improvement in a company. However, simply implementing the tool is only the beginning - the key to its effectiveness is proper monitoring of results. That's why companies should track key performance indicators (KPIs) to assess the effectiveness of the system, the level of employee engagement and the real business benefits. 2 Key categories of KPIs in idea reporting systems To effectively analyze performance, it is useful to divide KPIs into several key categories: 3. key KPIs to monitor 1. Number of ideas submitted One of the key indicators is the total number of ideas submitted. It helps determine whether employees are actively using the system and how much they are involved in improvement processes. 2. acceptance and implementation rate No.

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Employees engaging in idea submission - a culture of innovation in the company.