We support innovation at Kramp Polska. Case Study in the commerce industry

Customer: Kramp Sp. z o.o.

Number of employees: 528

Industry: warehousing and retail

Sector: agricultural, technical

Duration: Sherlock Waste system was implemented in November 2020

In November 2021, we celebrated the first year of cooperation with Kramp. The company has an open organisational culture and building relationships based on commitment inscribed in its DNA.

Before implementing Sherlock Waste, Kramp was using a different suggestion system that did not live up to expectations. The number of notifications and resolved problems did not reach the expected level. Also, the rate of unhandled notifications was too high, which resulted in decreasing employee engagement. In the light of Kramp’s past experiences, we knew we faced the challenge of restoring trust in the suggestion system among the company employees.

We started our cooperation with a pilot project in selected teams. Its results were above expectations, so in the next stage, the company decided to cover its entire structure with the program. This is how we build our common history today – we deliver engaging technology, while Kramp squeezes the best out of it by creating innovative solutions and improving processes, products and services.

During one year 5 times more ideas were submitted and the company implemented 300 ideas more than in the previous suggestion system for 2 years.

Why did the company decide to implement Sherlock?

The company’s values are built on four pillars – commitment, cooperation, putting customer satisfaction first and supporting pro-innovation attitudes. Kramp saw the potential of the app to support and make better use of each of them.

Processes and stages of actions

Stage 1:

Customer needs analysis.

Stage 2:

Workshops, within which the goals of the implementation and its scope were set, and the data necessary to configure the application for the company were acquired.

Stage 3:

A pilot project involving 288 employees from Logistics and Retail departments (10 Grene stores).

Stage 4:

Multi-channel information campaign (e.g. Intranet, internal forum, Yammer, Kramp TV)

Stage 5:

Implementation of the Sherlock Waste application in the entire company with 582 employees.

Stage 6:

Maintaining employee engagement.

Key challenges associated with the implementation of a continuous improvement system

Undoubtedly, the biggest challenge was to restore trust in the suggestion system and boost the morale of employees who felt frustrated. In order to achieve this, at the stage of preparation for the pilot project, we cooperated with Kramp to develop goals and indicators that will prove the success of the implementation.

A key issue was also to improve the flow of information about problems between the company’s branches and Grene stores. The nature of the suggestion system made this possible. Notifications in the application are visible to all employees, no matter where they are, and the tool itself enables internal communication.

Applied solutions

What are the results of work with Sherlock Waste?

785

reported problems

1223

reported ideas

440

problems solved (56%)

37%

employee engagement rate in the application

80%

employees using the application

About KRAMP Sp. z o.o.

Kramp Polska is part of the Kramp Group, the largest European distributor of spare parts and accessories for the agricultural and technical sector. The group has been present on the market for 70 years. It employs over 3,000 employees in logistics centres and sales offices located in 24 European countries. The company’s portfolio includes over 500,000 products for the agricultural, horticultural, earthmoving and OEM industries. Its sales channels include an online store or a mobile application, and it is a franchiser of the Grene chain of stores.


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