Decathlon Poland
85% of employees involved in improvement
Decathlon is an international chain of sporting goods stores offering clothing, supplies, accessories, supplements, furnishings and equipment for 86 sports. Decathlon is also the second-largest manufacturer of items in the industry, with 60 branches in Poland.
Challenge
Decathlon believes that employees best understand problems in their daily work and are the right source of ideas to solve them. The company wanted to tap into the potential of young, creative employees by giving them a tool to report problems and propose solutions.
Solution
The company has implemented a pilot test of the Sherlock Waste application at the Decathlon Targówek store. The goal was to improve communication between the manager and employees, enabling them to report problems immediately via cell phone.
The process of implementing the system
Improving communication
With the app, employees could report problems immediately, enabling a quick response.
Employee training
Training on how to use the platform was conducted so that each employee could effectively report and monitor problems.
reported problems in the first 3 months
increase in efficiency of supply distribution
Achieved results
As a result of the implementation of Sherlock Waste, dozens of problems have been solved at Decathlon Poland, including:
-
Deficiencies in small equipment
Ordered needed materials and created new work organization -
Inoperable air conditioning
The building administrator prepared instructions for duty managers, so air conditioning was restored during night shifts -
Customer inquiries about fitting rooms
Solutions have been implemented to facilitate the location of fitting rooms in several outlets -
Delivery distribution method
Product distribution efficiency increased from 150 art/h to 200 art/h
