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Manage technical and service requests for improved operational efficiency

Employees can quickly report minor improvements operational improvements that can be immediately implemented. A real-time notification system and a ticket management panel allow effective monitoring progress i prioritization of activities, which translates into increased process efficiency and minimized risk of errors.

  • 11 times more employee applications in a year
  • 9 improvement requests per employee
  • 8-fold increase in employee involvement in company improvement

Transparency in the request management process strengthens internal communication and builds trust among employees, supporting a culture of continuous improvement within the organization.

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Bakoma
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Loreal
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york
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forte
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Jungheinrich
Franke

Identify key areas for improvement and increase operational efficiency.

Every day, employees face challenges that can affect their productivity. That's why it's important for a company to provide tools to support quick problem solving and promote a culture of continuous improvement. Use Technical and service request management, to streamline operational processes.

  • Enable employees to report minor improvements and technical solutions.
    With a simple ticketing system and instant notifications, anyone can quickly pinpoint areas for improvement.
  • Prioritize requests based on their impact on the organization.
    Effective request management allows you to address the most critical issues, resulting in optimal use of resources.
  • Increase the productivity and quality of your processes by taking advantage of your employees' experiences and suggestions.
    By being transparent about the request management process, the company gains better communication and team engagement, which promotes improved organizational performance.

Quick and easy addition of: ideas, problems and technical requests

Reporting ideas, problems and quick improvements allows employees to easily and quickly share insights on daily operations. With this tool, anyone in the company can contribute to improving efficiency and the quality of work by submitting ideas, identifying problems and proposing immediate improvements.

Immediately implement minor changes, repair defects and failures that significantly improve efficiency and comfort. Facilitates employees to report and implement immediate improvements.

Sherlock allows users to report problems quickly and easily - from anywhere and at any time. The reporting process is intuitive. It allows users to add a description, attachments in the form of photos or videos, and select a category and the person responsible for solving it. With this feature, employee problems are transformed into opportunities for organizational improvement.

Promote a culture of innovation by enabling employees to share ideas. Increase engagement by encouraging active participation in improving the company.

A best practice is a type of entry that allows you to share knowledge and proven ways of doing things with other employees. With a good practice, you can pass on information about solutions that have already been implemented in one area of the organization and may be useful in others.

Tags enable efficient management and retrieval of requests. They make it easier to organize and quickly find relevant information.

Customize request forms to meet the specific needs of your organization by collecting key information. Enables flexible ticket management.

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Building culture and employee engagement

Sherlock waste supports strengthening collaboration and communication within the company. Through a variety of community support tools, notifications, translations and gamification elements, employees are more engaged and motivated to actively participate in improvement and innovation processes.

Community is a module that allows users to add problems, solution ideas and publish other types of posts. Users can share best practices, appreciate colleagues by awarding kudos, gather feedback through surveys and inform everyone about important organizational issues. In addition, the module allows users to comment, add reactions to posts and save interesting posts and track changes. 

Notifications and notifications provide instant communication. They inform employees in real time about company changes and upcoming important events. With this functionality, employees are always up to date with the latest updates, notifications and facts from the life of the company.

Facilitates quick and direct communication between employees. Promotes collaboration and immediate problem solving with the chat function.

Multilingual ticket translator ensures smooth communication and better collaboration in international teams. It enables users to share ideas, problems and comments in a dynamic multilingual work environment. Instant text translations are possible in several of the most popular languages. This indispensable tool supports efficiency at every stage of the Sherlock system.

Gamification uses a system of points for activities and individual and team rankings. Cyclical employee appreciation contributes to many positive changes in the company:
- promotes a culture of improvement in the organization
- arouses in employees the desire to constantly strive for improvement
- builds a spirit of positive competition
- promotes commitment and motivation to action
- helps maintain a high level of activity.

Challenges is a functionality that supports the generation of ideas in line with current company needs and the identification of problems in specific organizational areas. Employees, faced with challenges, are more willing to engage in adding requests.
Thanks to this tool:
- the best suggestions for improvements and solutions to business problems are worked out
- the company can respond more effectively to current needs and optimize its processes.

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With Sherlock Waste , customers have achieved the following results:

submitted ideas for
improvements in a year (Kramp)

0 +

An increase in the number of suggestions made per person (Gefco)

0 -fold

employees involved in improvement (Decathlon)

0 %

increase in commitment
employees (York)

0 %

solved problems
(Hitachi Vantara)

0 %

Increase employee involvement in operational improvement

Streamline processes, solve problems quickly and minimize the risk of errors - saving time and financial resources.

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Customer reviews and results of cooperation

Wojciech Borowiak

Coordinator of the improvement system

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E-commerce

We welcome the commitment of our employees. We are aware that we are at the beginning of the road, we still have a lot of potential and a lot to do. We have already managed to get 1,100 ideas, which is an 11x increase compared to the previous system.

Goal: to improve the management of employee suggestions, increase employee engagement, and raise the rate of resolved requests 

  • 80% of employees using Sherlock Waste app
  • 37% employee engagement rate
  • 785 problems reported
  • 1223 ideas submitted
  • 56% of problems solved

Anna Matecka

GEFCO Poland

Logistics

Using Sherlock every day we improve the efficiency and safety of our work. We feel that we have a real impact on the operation of the company, and this brings us a lot of motivation and commitment.

Goal: Implement a suggestion system that will encourage and facilitate employees to report problems and ideas for improvement

  • 9x increase in suggestions per person
  • 7x increase in ROI
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Milosz Fengler

Regional operations manager

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Retail

With the Sherlock Waste app, we will be able to unleash the potential of young, creative people in teams and move from creating to sharing solutions and problems, which will have a positive impact on our bottom line.

Goal: Improve communication between manager and employees, enabling immediate reporting of problems via cell phone.

  • 827 problems reported in first 3 months
  • 33x increase in efficiency of supply distribution
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Maciej Jerzak

Production Director

Household

Through the implementation of the Sherlock Waste application, our company learned about many of the causes of frustration for our employees and gained many ideas for improving operations in the production and office areas.

Goal: Increase employee involvement in the process of reporting problems and improvements.

  • 70% of problems solved
  • 16 problems requiring further analysis
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Pawel Sulinski

Business Development and Continuous Improvement Director

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Technology

Sherlock Waste is a fast, simple and intuitive tool for reporting problems and ideas for fixing them. I was also persuaded to decide to use it by its transparent form: everyone can see the submissions and anyone can add an idea with a solution. Sherlock Waste is worth recommending to any company that does not yet have any improvement system and one that wants to re-engage employees in this initiative

Goal: Increase employee involvement in the process of submitting ideas and improvements.

  • 163 problems reported
  • 160 ideas submitted
  • 77% of problems solved

Przemyslaw Hopfer

President of the Management Board of KGHM Metraco

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Raw materials

It is thanks to our employees that we are achieving our best results ever. Despite these successes, we know that we still face many problems in our daily work. Every problem reported by an employee is a 'gift', because eliminating it is an opportunity to improve the company.

Objective: Optimize operational processes and increase employee engagement to achieve financial and operational benefits.

  • 350 problems reported during the first 6 months
  • 77% of problems solved
  • 57% increase in employee engagement

FAQ

Questions and answers

What are the benefits of a ticket management system?

Reduce response time to problems, increase process efficiency and optimize resource utilization.

What types of problems can be reported?

Problems related to technical failures, hardware faults, software, equipment maintenance and other service issues.

Does the system allow tracking of the status of applications?

Yes, the system allows you to keep track of the status of your application, and also provides notifications of progress.

What are the key functions of the ticket management system?

Instant notifications, prioritization of requests, monitoring of progress, generation of reports, transparency of the process.

Can employees report problems directly to the system?

Yes, the system allows employees to report problems directly, which speeds up the response and improves the efficiency of problem solving.

What are the savings from implementing a ticket management system?

The system saves time, reduces downtime, optimizes service teams and reduces operating costs.

Discover other uses

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Suggestion and problem solving systems

Digitization of audits and standardization activities

Improving work safety

Employee engagement and satisfaction

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Make it easier for employees to report improvements and solve problems faster than ever.

Reduce costs, increase operational efficiency and build a culture of continuous improvement in your organization.

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Let's talk about your business challenges

Call:
+48 519 400 318

or write:
contact@sherlockwaste.com

"Sherlock waste limited liability company" implements the project: "Expansion of products of Sherlock Waste company to foreign markets." under the contract POIR.03.03.03-02-0138/20-00 in the Operational program Intelligent Development 2014-2020, 3.3.3 Support for SMEs in the Promotion of Product Brands - GoToBrand. The aim of the project is to reach new foreign markets with the company's products, in particular the USA, UK, DAH and the Middle East. Total project value: 332,520 PLN net Total EU funding: PLN 282,642 net.

"Sherlock waste limited liability company is implementing the project titled"Sherlock Waste". on the basis of the Support Agreement concluded on January 9, 2019 with Tech-Impact Fund Sp. z o.o., based in Krakow, Tech-Impact Fund Spółka z ograniczoną odpowiedzialnością ASI sp. k., based in Krakow, and the National Research and Development Center, based in Warsaw, co-financed from the European Union funds under the Operational Program Inteligentny Rozwój 2014-2020, Measure 1.3: R&D works financed with the participation of capital funds, Sub-measure 1.3.1: Support for R&D Projects in the Preseed Phase by Proof of Concept Funds - Bridge Alpha.

The purpose of the Project is to carry out research and development work, which will result in the development of a tool - a mobile application permanently increasing the involvement of employees in the improvement of the company (so-called Continous Improvement). The tool will serve to:

  • Engage employees in identifying and reporting problems and waste* occurring in the company;
  • aggregate data related to waste reported by company employees;
  • identify eliminable waste based on the data collected;
  • Initiate processes to eliminate identified waste based on good market practices and lean methodology assumptions;
  • Building a culture of managers who will make decisions based on data instead of intuition.

How to effectively engage employees in improvement?

FREE WEBINAR 06 February 2024 | 10:00-11:30 am

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